If you collect personal information about your clients, customers or staff, having an ethical policy on data protection will be essential not only for complying with the law but also maintaining trust and confidence. The consequences of not doing so often lead to a damaged reputation. As this is a complex area of the law, it certainly helps to be guided by experts.

As a modern business, it is likely that you’ll have a website that can collect personal information from a client simply by the client submitting an enquiry form. If this is the case, you will need to have a clear policy that details the type of personal information you collect, how you use it and how it’s protected. It is a mandatory requirement for all businesses in the UK and Europe to ensure that you are keeping individuals informed about your use of their data.

Thanks to a recent change in the law, websites that use small text files known as ‘cookies’ to track a website visitor’s activities must also have a clear policy on how these cookies are used. Surprisingly, we find a lot of businesses don’t even realise that their website is using a vast number of tracking cookies to monitor their visitor’s behaviour. If you can identify how many hits your website is receiving, the average time a visitor spends on your website and how they actually found your website, then it is very likely that you are using cookies to retrieve this information.

You might be thinking…

  • I don’t keep any personal data so I’m not sure I need one
  • I don’t want to overcomplicate my privacy and cookie policy
  • I can download a template to save money

We’ll keep your website privacy & cookie policy, clear and simple.

  • You don’t have to keep personal data to be processing it. If you can see it, access it or recall it from your files, then you need to ensure you’re transparent with your data processing.
  • A well drafted privacy and cookie policy should not be complex, but put into plain language what data you collect and the ways in which you collect and use the personal data, for example. This is at the core of how we will produce your policy.
  • A privacy and cookie policy should be bespoke to your business, clearly highlighting your processes, how you collect and use the data and how individuals can utilise their rights. By using a template, you take away this bespoke nature and implement a policy that is unlikely to fit with your business.

Our approach to helping you with your website privacy & cookie policy.

1.

Scoping Call

Simply book a call with us and one of our experts will talk you through the key requirements for your website privacy and cookie policy. We’ll need to build a good understanding of your business, the way you collect, process, store and secure personal data and the way you would like us to describe this in your new policy. This will range from the tone of voice, the format, past challenges and other key legal points you’ll need to be aware of. Don’t worry if you’re not sure; it’s our job to talk you through your options.

2.

Proposal

We’ll set out our fixed fee and timescales for helping you prepare your website privacy and cookie policy. We like to keep this short and straight to the point so you can make a quick decision to instruct us.

3.

Preparing the draft

Once you’ve instructed us, we’ll go ahead and prepare the first draft of your website privacy and cookie policy, which will take into account the key points discussed during the scoping call.

4.

Taking you through the policy

Once our expert has finished the first draft, they’ll take you through the agreement to make sure you’re happy and clear with all the terms, the tone of voice and the format of the policy. From there, we can make further adjustments before sending you a final version ready to use.

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The Hybrid Experts

Matt Schrader Senior Associate Solicitor
Ryan Lisk Founder
Jonathan Craddock Client Partner