We help businesses stay legally protected by providing them with professionally drafted service agreements designed to make commercial sense.
As a business, you will be familiar with all types of contracts that govern the relationships you have with your suppliers and customers. Getting to grips with the contracts your business is committed to or is about to become committed to can be crucial for a number of reasons:
- They can set out clear roles and responsibilities for the parties.
- They can manage the level of risk involved with a transaction or project.
- They can confirm the timescales for the transaction or project to be completed within.
- They can provide clarity and certainty in the event of a dispute to help avoid the dreaded ‘scope creep.’
- Most importantly, they can define the price and payment terms.
You might be thinking…
- I don’t want my service level agreement to be overcomplicated
- I’m not sure I need a service level agreement
- I can download a template
We’ll keep your service level agreement professional, clear and simple.
Did you know…
- We’ll keep the language simple but appropriate for how you and your customers/clients do business. We’ll make sure the tone of voice, content and format all match the way you work and deliver the right first impression to your new and existing customers/clients.
- Doing business on a handshake without a contract is as good as crossing your fingers. Sometimes it works, sometimes it doesn’t. But when it doesn’t, you’ll wish you had a contract.
- Your service level agreement needs to be carefully considered as it will not only ensure you’re trading legally, but it will also manage the expectations of your client, the scope, the liability, the payment and much more. Templates may work for very straightforward arrangements, but a one size approach rarely fits all!
Our approach to helping you with your service level agreement.
We can help you prepare a number of different types of service level agreements for your business.
Scoping call
Simply book a call with us and one of our experts will talk you through our contract drafting service. We’ll need to build a good understanding of your business, your market, and how you would like to deal with your customers/clients. This will range from the tone of voice, the format, past challenges and other key legal points you’ll need to be aware of. Don’t worry if you’re not sure; it’s our job to talk you through your options.
Proposal
We’ll set out our fixed fee and timescales for helping you prepare your service level agreement. We like to keep this short and straight to the point so you can make a quick decision to instruct us.
Preparing the draft
Once you’ve instructed us, we’ll go ahead and prepare the first draft of your service level agreement, which will take into account the key points discussed during the scoping call.
Taking you through the SLA
Once our experts have finished the first draft, they’ll take you through the agreement to make sure you’re happy and clear with all the terms, the tone of voice and the format of the agreement. From there, we can make further adjustments before sending you a final version ready to use.
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